What one Gen Z showed the rest of the generations about the B2C infodemic we are facing.
Incumbent financial services companies need to evolve their CX strategy to compete with digital natives by listening to customers and focusing on business outcomes — not just NPS.
Customer insights pros must act decisively, or they’ll get lost in the fog.
Despite the metrics and digital advancements, the overall digital customer experience still comes out lacking.
The buy makes sense as companies search for better digital collaboration, with video collaboration still a relatively new market. But it depends on how Adobe weaves in the product.
Technology is not the problem; it just needs the right mindset.
Why one COVID-19 app did better than another highlights how governments keep getting Covid-19 apps wrong.
The acquisition of Clarabridge makes Qualtrics a significant player in the CFM space and offers SAP an opportunity to broaden its CDP play.