Companies are using high customer retention to drive new customer acquisition, and pivot their CX direction if necessary.
New AI butler service to help human customer service agents.
Time to rethink our supply chain optimization and CX or face a backlash.
This Gartner Hype Cycle highlights how technologies will help create a broader, more unified customer service experience.
With customers expecting seamless, effortless engagement with brands across different digital platforms, organizations need to rethink their contact center strategy.
Is your brand experience geared toward your customers' well-being?
Find out how companies can finetune their CX initiatives.
Successful gamification applications generate customer acquisition and retention.