When Singapore consumers start their revenge shopping, it will not be with physical cash or wallets.
How online consumer activity is now a macroeconomic lever in China.
It is more important than ever to balance data transparency and what quality data means to each organization.
But survey results show a general lack of effort in driving continuous delivery and constant innovation for DXP.
Companies are using high customer retention to drive new customer acquisition, and pivot their CX direction if necessary.
New AI butler service to help human customer service agents.
Time to rethink our supply chain optimization and CX or face a backlash.
This Gartner Hype Cycle highlights how technologies will help create a broader, more unified customer service experience.