Future trends are highlighting the winners and losers.
Only 15% satisfied with their ability to quantify CX impact.
Healthcare organizations need to start measuring their CX performance.
Forrester numbers show a disconnect between CX strategies and real investment.
In China, B2B has a different set of nuances and challenges.
NDIS is helping to drive digitizing support for disabilities.
They can help government departments to create apps that meet citizen expectations within time and budget constraints.
The new telco operator does not see CX as a business objective; it sees it as a business model.