The new telco operator does not see CX as a business objective; it sees it as a business model.
A recent study showed that many are also struggling to understand their customers.
Holding onto old financial models might make you extinct.
The joint effort by Adobe, Microsoft and SAP is helping customers like Unilever to unlock insights in their data silos.
The Voice of Customer solutions are changing organizations from within, but questions and challenges remain.
The financial advisor is about to be disrupted.
Chief data officers are beginning to show their true worth in helping companies find their right balance.
Meanwhile, Microsoft HoloLens 2 offers enterprises a new way to view data.