Luxury brands are learning to cope with the reality of COVID-19. Here are their three strategies.
Cloud availability, backup and recovery, and automation will become hot-button issues for CDOs.
Customers are happy to use self-service — if the experience doesn’t leave them with negative feelings. These three things could keep them from picking up the phone.
Out-of-stock items and price deviations from online items can trigger an exodus.
Present a consolidated view of customer experience metrics across the organization to achieve consistency and customer experience improvements.
And why CMS vendors and CDOs need to take note as they tackle an increasingly-empowered customer.
Forrester debunks three myths of digital life insurance in the territory.
The difference lies in focusing on the values-based customer and maximizing data.