Although many acknowledge AI as part of the retail industry's future, very few have actually invested in it.
For consumers and businesses who have been clamoring for real-time, personalized payments, it is about time.
The company is succeeding where many have failed by tightly connecting experience with loyalty.
And for consumer-facing CDOs, the rules of engagement have forever changed.
The integration of AI-driven customer voice analytics will help buyers make decisions earlier in the design process.
Next-gen platforms are changing the way we manage, secure, and govern data, and that is a good thing for CDOs.
The line between brand and experience is getting blurred, leading retailers are using analytics and APIs to stay ahead.
The right CMS can give the CX edge that digital and marketing leaders seek.