New CX platform from Capgemini and Sitecore provides the foundation to improve the in-store and self-service experience.
CMOs and digital marketers need to get savvier with their handling of customer data and opt-out requests.
The renewed focus on CX and data-driven architectures across the supply chains is changing their nature and capabilities.
New tech-driven innovation can help companies explore the revenue potential behind changing consumer behaviors.
The budget airline is doing everything to be guest-obsessed, and it shows in their bottom line.
AI may hold the answer to removing call center rogues.
New all-in-one AI-based digital app claims holistic health management from anywhere.
The four key attributes that define successful organizations when it comes to data management.