A recent study showed that many are also struggling to understand their customers.

The joint effort by Adobe, Microsoft and SAP is helping customers like Unilever to unlock insights in their data silos. 

Is 2019 the Year of the CX Boilover? Analysts think so. 

The island’s leading financial institutions are making it easier for their business customers to trade and manage their cash positions.

How leading brands are winning customers by mapping their customer DNA.
 

Open source support, a lightweight commerce offering and strategic alliances with partners are ways SAP is looking to build new customer inroads and take on rivals like Salesforce.    

The age of heroic brands is coming to end. Nike’s spectacular marketing win shows that we need to look at customer values, not brand values, closely.

A well-designed UX is more than just putting the right information at the fingertips; it requires a robust analysis on which information matters most to users.