Open source support, a lightweight commerce offering and strategic alliances with partners are ways SAP is looking to build new customer inroads and take on rivals like Salesforce.
A well-designed UX is more than just putting the right information at the fingertips; it requires a robust analysis on which information matters most to users.
Singaporeans have both global and uniquely local online habits. Firms looking to take advantage of this vibrant economy need to keep these trends in mind.
Measuring CX program success is a huge concern and can be largely a futile endeavor. Nevertheless, here are some insights on identifying your top-line CX metric.
A new study reveals the disconnect between CIOs and end users in driving employee productivity and convenience, impacting bottom lines and recruitment of critical talents.
With better insights and more customer data, CX professionals would need to deliver on customer expectations that marry both digital and physical worlds.
