Customer Service Operations Rest On Mature Technologies, But Emerging Ones Add Differentiation.
The acquisition signals Amazon’s intent to deliver Healthcare right up to your doorstep.
Retailers need to stop obsessing about Amazon and learn how it works closely with its customers.
The established retailer is looking to deliver omnichannel customer experience and ramp up its loyalty program with new infrastructure.
Measuring CX program success is a huge concern and can be largely a futile endeavor. Nevertheless, here are some insights on identifying your top-line CX metric.
Tomorrow’s consumer technology will be based on today’s habit or urges, and it is why tools are vital.
Digitalization and the growing role of marketing are changing the way CMOs work, spend and collaborate.
A new study reveals the disconnect between CIOs and end users in driving employee productivity and convenience, impacting bottom lines and recruitment of critical talents.
The retail giant wants to become a financial services player, giving banks three options. Choose wisely.
With better insights and more customer data, CX professionals would need to deliver on customer expectations that marry both digital and physical worlds.
Digital technology is sounding the death knell to the venerable meeting rooms, with allowing employees to be engaged and productive without physical constraints.
While consumers and business shift to mobile videos, one platform are ruling them all across the region.
Mobile ads are chief drivers of programmatic ad spend to unprecedented levels in China as smartphone penetration, and usage dramatically increases.
New Frost & Sullivan study shows that focus on improving customer experience and reducing operational growths can drive growth.
HGS offers six ways firms can connect better digitally to a better customer experience.