The pandemic caused a massive shift in shopping behaviors, and retailers rethink their business models with some success.
The company is using Tealium to weaponize first-party data to take on traditional players and unearth opportunities for itself.
…and saw its CX performance sky rocket.
When Singapore consumers start their revenge shopping, it will not be with physical cash or wallets.
But survey results show a general lack of effort in driving continuous delivery and constant innovation for DXP.
Companies are using high customer retention to drive new customer acquisition, and pivot their CX direction if necessary.
New AI butler service to help human customer service agents.
Time to rethink our supply chain optimization and CX or face a backlash.