One Dutch company's head of CX widened the measurement focus and sparked organizational change.
The idea of loyalty is shifting, and companies need to take note — or lose customers.
Learn how CPaaS is helping ASEAN companies stay relevant and keep up with changing customer expectations.
And set your total experience strategy up for success.
A new report showed companies still facing gaps as customer digital touchpoints increase despite starting afresh in their CX journeys.
Last year, banks accelerated digitalization. But they need to keep up the pace this year as customers and competitors are watching.
Soaring customer demands and transforming into an online business are key reasons.
We need to rethink our omnichannel efforts with holistic CX in mind if we want to attract Singapore consumers who are hard to please.