How AI, payments convergence, and digital games are changing the way we perceive loyalty.
A new study shows that rapid digitalization has not significantly contributed to better digital experience maturity and digital marketing sophistication in ASEAN.
Investment into digitization and emerging technologies will also be crucial as many seek opportunities in GBA.
Brands need to get ready as consumers shift their behaviors to cope with health and political worries.
The pandemic caused a massive shift in shopping behaviors, and retailers rethink their business models with some success.
The company is using Tealium to weaponize first-party data to take on traditional players and unearth opportunities for itself.
…and saw its CX performance sky rocket.
When Singapore consumers start their revenge shopping, it will not be with physical cash or wallets.