Luxury brands are learning to cope with the reality of COVID-19. Here are their three strategies.
Customers are happy to use self-service — if the experience doesn’t leave them with negative feelings. These three things could keep them from picking up the phone.
Out-of-stock items and price deviations from online items can trigger an exodus.
And why CMS vendors and CDOs need to take note as they tackle an increasingly-empowered customer.
The difference lies in focusing on the values-based customer and maximizing data.
Monitoring citizens for security is one thing, but tracking guests using facial recognition may see them exiting quickly.
Although many acknowledge AI as part of the retail industry's future, very few have actually invested in it.
The company is succeeding where many have failed by tightly connecting experience with loyalty.