Digital is changing the competitive FMCG in three important ways.
Innovation in Singapore offers a glimpse of how AR will shape diverse industries.
Only 15% satisfied with their ability to quantify CX impact.
Forrester numbers show a disconnect between CX strategies and real investment.
The new telco operator does not see CX as a business objective; it sees it as a business model.
A recent study showed that many are also struggling to understand their customers.
Holding onto old financial models might make you extinct.
The joint effort by Adobe, Microsoft and SAP is helping customers like Unilever to unlock insights in their data silos.