With customers expecting seamless, effortless engagement with brands across different digital platforms, organizations need to rethink their contact center strategy.
Customers can now analyze data from Adobe Campaign on Snowflake’s cloud data platform.
Cloud availability, backup and recovery, and automation will become hot-button issues for CDOs.
Present a consolidated view of customer experience metrics across the organization to achieve consistency and customer experience improvements.
Companies like DreamWorks and Dow Jones are instead starting with a data fabric.
Forrester debunks three myths of digital life insurance in the territory.
And for consumer-facing CDOs, the rules of engagement have forever changed.
The integration of AI-driven customer voice analytics will help buyers make decisions earlier in the design process.