CDR splays the stranglehold that the big four banks in Australia had on consumer data. But it is not the time to celebrate yet.
How online consumer activity is now a macroeconomic lever in China.
It is more important than ever to balance data transparency and what quality data means to each organization.
With customers expecting seamless, effortless engagement with brands across different digital platforms, organizations need to rethink their contact center strategy.
Customers can now analyze data from Adobe Campaign on Snowflake’s cloud data platform.
Cloud availability, backup and recovery, and automation will become hot-button issues for CDOs.
Present a consolidated view of customer experience metrics across the organization to achieve consistency and customer experience improvements.
Companies like DreamWorks and Dow Jones are instead starting with a data fabric.