You cannot ignore the online gaming industry. It has grown from hobbyists and enthusiasts to a serious revenue-generating industry that impacts diverse aspects in other industries. Moves to make online gaming an internationally recognized sport is offering new opportunities and challenges. More importantly, the industry’s reliance on cutting-edge of digital experience offers clues to CDOs on the future of customer experience and digital engagement.

This research paper by Limelight Networks highlights how the online gaming experience is evolving, key trends that are driving future developments, changing behaviors of gamers at play and work, and how issues like online security are becoming game changers.