The Pandemic Impact on Digital Experiences

COVID-19 made digital experiences critical for business survival. With physical operations hobbled by key measures, customers had to turn to digital channels — regardless of whether they liked it. This shift in customer behavior meant that those companies with the right digital experience take the lead.

This report by 451 Research looks at how digital experiences are becoming business catalysts. It examines key trends shaping customer behaviors and shows what leaders are doing differently from the laggards.

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