5th Chief Digital Officer Hong Kong Summit
After years of relentless digitization, Hong Kong’s modern enterprises are shifting their focus. They want sustainable success and are asking their CDOs to create new outcomes, such as new revenue streams, enhanced efficiency, improved agility, better resiliency, and deeper and real-time insights for better decision-making. But organizational structure and culture stand in their way.
The 5th annual Chief Digital & Data Officer Hong Kong Summit brings together digital, transformation, data, IT, and business leaders to discuss the challenges and opportunities that the outcome-centric transformation introduces. Attendees will learn about the new role of innovation, partnerships, and ecosystems, lessons learned from successes and failures of analytics, artificial intelligence, data, and IT modernization projects, and how CDOs can overcome the human factor.
Why Chief Digital & Data Officer Hong Kong Summit is Different
- Create business impacts and outcomes through digital and data initiatives
- Achieve agility and digital capability for pre-digital, legacy-laded enterprises
- Craft seamless experiences for customers and employees to drive human-centricity
- Build data and AI capabilities through structure, talent and tech
- Explore exponential technologies for monetization opportunities
AGENDA
Transformation has never been solely about digital. With technologies fast evolving and customers moving on, it is about reengineering the businesses with the right capabilities to get the results needed now. To generate new outcomes, incumbent enterprises must truly transform their structure, mindsets, processes, and IT infrastructure, without leaving their people behind. A leading consultant will illustrate his views on how digital leaders can bring their people on board the transformation journey.
Transformation is about delivering the right CX and EX that all stakeholders come to expect. With the pandemic having accelerated those expectations, the total experiences must now be seamless from end-to-end, transcending borders, and integrating physical with digital. This panel will discuss:
- Crafting good digital experiences in HK: definition and key elements
- Creating seamless journeys for customers and employees alike for positive outcomes
- Making business personalized and frictionless anytime anywhere
- Building customer ecosystems and single customer views between HK and Mainland China despite data residency and cloud provider challenges
In today’s experience-first economy, customers expect highly relevant, personalized, and seamless experiences. No matter which channels or devices they prefer, they always prioritize their spending with organizations that deliver the experiences that they seek.
As such, for digital leaders, the new focus is pure customer-centricity – the personalized yet real-time decisions for next-best-experiences. And to achieve this for competitive advantage, organizations must adopt a new generation of AI-driven hyper-automation and decisioning technologies for 360-Degree views of their customers at every touch point of the journey through detailed digital data collection.
In this session, the speaker will illustrate how to reimagine marketing, in order to create and extend real-time, personalized customer experiences that increase profitability and create long-lasting brand loyalty.
As physical and digital integrates, customers and employees now expect seamless experiences across channels, modalities, and geographies. To deliver world-class experiences securely, digital leaders need the right infrastructure and capability to connect with ecosystems to overcome performance and integration challenges. Explore how software-defined interconnection can facilitate seamless global connections for the experiences your organization needs for success and growth.
For years, organizations have strived to become agile, but its interpretation differs. And to most in HK, agility is more a corporate vision and tech-driven methodology than an enterprise-wide reality. This panel will discuss:
- How organizations define agile: structure, people, process, and tech
- Changing organizational structure for fluidity and combinations of skillsets
- Realigning business and tech: composable business, modular tech, and cross-functional teams
- How far organizations can sensibly go with their ambition for agility
COVID-19 changes everything. It brings new meanings and expectations to growth. Expanding your business presence no longer requires staff physically on the ground. Yet, building your digital footprint requires instant connections across the world.
More than 40% of Hong Kong IT decision makers stated their companies’ IT has become more aggressive due to the pandemic, according to the annual Equinix Global Tech Trends Survey. This ambitious growth is becoming a challenge to many, with 57% indicating not being fast enough in digital transformation has become a top threat for their businesses.
As we walk out from the pandemic, this luncheon panel will explore what it takes to prepare for the upcoming expansion, both geographically and digitally. Key discussion topics:
- Powering your business expansion with physical and digital connections
- Expanding geographical presence in minutes with digital infrastructure
- Seize the opportunity to grow with agile infrastructure and an XaaS model
- Empower digital footprint for a seamless total experience
Change is the only constant, as we emerge from the pandemic. The ability to quickly adapt, innovate, and deliver new, high-value products and services has never been more essential to the success of your business.
To accelerate the creation of new outcomes, your core business application and IT infrastructure play critical roles. And they need to be transformed for you to rapidly build, deploy, update, and scale applications in a secure way, across hybrid environments, using repeatable processes.
This Red Hat executive luncheon will feature discussions on the following:
- How to modernize applications with multiple technologies and methodologies
- Building, deploying, and managing applications efficiently and securely across environments
- Best practice and case sharing on how to improve digital infrastructure resiliency and retaining IT talent with automation
As companies seek business performances, it is essential for digital and data leaders to close the data value gap. But to yield timely and accurate intelligence for viable data applications, it is essential to have the right technology that liberates data, speeds up data processing, and enhances the shareability for analysis. Through case studies, the speaker will exemplify how sophisticated data platforms can deliver tangible and measurable value in advanced analytics with simplicity.
Data leaders in HK are still spending a large chunk of time in data foundation, namely getting the right data, quality, and structure. Yet, with erratic customer behaviors, unstable pandemic situation, incompatible data structure across regions, and the lack of first-party data for certain industries, deriving any meaningful outcome is challenging. This panel will explore:
- Harmonizing data sources and structure across region
- Evolving from aggregated third-party data to first-party data
- Automating data collection and management: API, direct connections, cloud-based data structure
- Leveraging scattered customer behavioral data for predictive insights and decision-making
- Detecting contextual changes and continuously refining data models with external influence
Moderator:
HK enterprises are predominantly working on analytics and machine learning. For predictive and propensity modelling, it is imperative to widen beyond structural data. To harness the power of unstructured data, architectural upgrades are needed for more advanced neural data science. This panel will feature leading enterprises, innovative start-ups, and challengers in various industries sharing their capabilities and journeys to leveraging advanced data science.
Metaverse and NFT are two exponential technologies that promise to revolutionize the digital horizon. While some believe that they are gimmicks, others have launched POCs and early use cases. This panel will explore:
- Early metaverse and NFT use cases: results, and learnings
- Prerequisites to monetization of metaverse and NFT
- Expected maturity of metaverse, given Meta’s revised 5-year plan
- Embracing cryptocurrency for payment in O2O strategies
- Getting your organization ready for commercialization of exponential technologies
SPEAKERS
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