Rebalancing the Customer Experience Equation for Banks

Winston Thomas

Winston brings over 20 years of journalistic experience to CDOTrends.com. As the previous editor at Computerworld Hong Kong, CIO Asia and PCWeek Asia, he followed, edited and wrote how the Internet and the rise of the digital economy impacted businesses across various industries. Most recently, Winston served as N. Asia editor of CMOInnovation. As the Editor-in-Chief of CDOTrends.com, he is bringing together intriguing articles, insights from leading thinkers, in-depth lessons from practitioners, and various thought leadership materials to develop a new resource for CDOs and other digital practitioners. Fascinated by new technology trends, he is constantly looking at how digital is reshaping our future lives.

Besides his communication skills, he is well-versed in building conference and marketing programmes externally and internally. Recently, he produced Total Security Conference 2016, Big Data and Business Analytics Forum 2016 and Future Workplace Forum 2016. Previously, he also launched CIO Asia Awards and helped to create the Computerworld Hong Kong Readers’ Choice Awards (today Computerworld Hong Kong Awards under Questex Asia).

As a copywriter, Winston has contributed to South China Morning Post (for finance and IT sections), Asia Week and IT Malaysia. He has also contributed technology-based articles for inflight magazines, including Cathay Pacific’s The Club and Gulf Air magazine, and recently to Benchmark Magazine.

Previous to his career in the media industry, he was a commodities broker and an abattoir manager in Singapore. He currently holds a B Sc. (Biology) with Merit, loves playing the piano and running marathon events.

Rishi Aurora

Rishi leads Financial Services Sector (FSS) for IBM in India South Asia (ISA) & leads Core to Banking & Payments industry for Asia Pacific market.

He led the Business Transformation Services (BTS) Growth Platform for IBM in ISA, before taking the role of a FSS Sector leader. His responsibilities include client management, building solutions & offerings/deal archetypes, go to market, team management.

Before joining IBM, Rishi has held leadership positions in organizations like Accenture and Wipro. Over 24+ years he has led & delivered many a transformation programs across Financial Services industry across India.