Great customer service helps control costs as companies squeeze out operational efficiencies. It also fuels sustainable top-line revenue growth by providing differentiated experiences that keep customers loyal to your brand.
We just finished assessing 20 of the most important technologies in customer service in terms of their maturity and business value. Here are some of our core findings:
Have a look here at how we evaluated these technologies and send us feedback on your points of view.
The original Forrester blog by Kate Leggett, Vice President, Principal Analyst, Forrester is here. The views and opinions expressed in this article are those of the author and do not necessarily reflect those of CDOTrends.