The 2022 Gartner Hype Cycle™ for Digital Government Services identifies technologies and practices that can have a transformative impact on how the government delivers citizen services. These innovations help service delivery remain agile and resilient during a time filled with uncertainty and disruption globally.
The technologies and practices on the Digital Government Services Hype Cycle can be used for diverse purposes — from laudable ones like ensuring social assistance reaches intended beneficiaries to illicit ones that present a threat to societies. CIOs need to proactively build the confidence of citizens that the government is using technologies in the best interest of individuals, businesses and society.