Jakarta Gets New Hub for Digital Transformation
- By CDOTrends editors
- April 18, 2023
Indonesia has set its sights on becoming Southeast Asia's largest digital economy, and its government is working hard to attract foreign investment and promote innovation.
In a recent development, Indosat Ooredoo Hutchison and Tech Mahindra have launched a Center of Excellence (CoE) lab in Jakarta to speed up Indonesia's digital transformation. The lab, powered by Google Cloud, will focus on developing innovative solutions by leveraging next-generation technologies, such as 5G, Edge Computing, Data Analytics, the Internet of Things (IoT), Augmented Reality (AR), and Virtual Reality (VR).
The lab will provide intelligent analytics to Communications Service Providers (CSPs), allowing them to generate incremental revenue opportunities through hyper-personalized experiences and offers throughout the customer journey.
The partnership aims to combine Tech Mahindra’s technological expertise, Google Cloud’s ML and conversational AI capabilities, and Tech Mahindra’s intellectual property (IP) to help CSPs better engage their customers through data-driven experiences, modernize their business platforms, and achieve operational efficiencies from migrating to an open data cloud. This will enable customers to accelerate their data cloud journeys as they transition to a digital-first future.
The lab will assist CSPs in leveraging 5G and Edge Computing technologies to develop new products, services, and business models that will drive revenue growth while also enabling them to monetize their significant network data assets better. It will also allow enterprises to securely and seamlessly migrate large datasets to strengthen decision-making in areas like customer segmentation, experience effectiveness measurement, and customer churn reduction.
Karan Bajwa, vice president for Asia Pacific at Google Cloud, said, “A newly established Smart Analytics and CoE lab that harnesses Google Cloud and Tech Mahindra’s joint expertise will serve as the catalyst for enterprises in regulated industries to upskill their technology talent, eliminate data silos with an open data cloud, and apply advanced cloud analytics and AI to enhance customer interactions and capture new growth opportunities.”
CP Gurnani, managing director and chief executive officer at Tech Mahindra, said, “The CoE lab is an important step in strengthening our partnership with Indosat. We are confident this collaboration will help us expand our presence in Indonesia. Further, the partnership will introduce opportunities to create new revenue streams for our customers by providing in-depth data analysis to make efficient and informed decisions."
Vikram Sinha, president director and CEO of Indosat Ooredoo Hutchison, said, “We are excited to enable the launch of the CoE lab as a collaboration of two global brands that created a platform for new use cases that can improve customer experiences. Indosat can leverage this lab to extend the capabilities and benefits to our enterprise customers.”
Further, the launch of the CoE lab is in line with Indosat’s larger purpose of accelerating the nation’s digital transformation, which will unlock and maximize untapped potential in digitalizing the industry and the nation.
Image credit: iStockphoto/CreativaImages