Royal Bank of Scotland Increased NPS With IBM Watson Assistant for Customer Service
- By IBM
- June 04, 2021
Learn how AI-powered agents allow the Royal Bank of Scotland to focus on serving customers in more meaningful and personal ways.
MaryAnn Fleming, Head of Services, Home Buying and Ownership shares how Marge, the virtual agent, helps her human team stay compliant with complex mortgage regulations and get more precise information, while delivering exemplary service.