Banking on Customer Experience: A PT Bank Danamon Case Study

Customer experience is the next frontier of banking. Banks who are able to excite, engage and personalize the experience can retain customers, explore new opportunities and drive new revenue streams. But how do you differentiate in a crowded banking market where every banks are looking to improve their customer experience?

This is the question that PT Bank Danamon faced. Download this use case to understand how Talend Real-Time Big Data helped the sixth largest bank in Indonesia to increase customer take-up of new products and services by fivefold; cut down the time to create credit reports by half; aligned customer loyalty initiatives with the bank’s own growth ambitions.

 

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