How Sydney Water Created a CX Wave
Government bodies are rarely seen as leaders in customer experience. Sydney Water wanted to change this perception. To achieve it, it wanted its customers to get a transparent look at the services they used and track them.
Read this case study by TIBCO Software that details how Sydney Water used its solutions to simplify its end-to-end processes and give the transparency that customers wanted. It also brought the utility company one step closer to its hyperconnected ambitions.
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