Digital Experiences Are Front and Center in Coping With Coronavirus

With the COVID-19 pandemic keeping individuals from venturing away from home, digital experiences are being put to the test. Businesses are increasingly relying on digital services to serve their customers and differentiate from their competitors. This 451 Research report looks at the growing importance of digital services and how businesses can be well-equipped to provide better customer experiences.

  • Digital experiences are now a catalyst for new technology investments
  • Data, modern digital platforms and privacy by design will drive competitive differentiation
  • A minimum USD 500 billion in revenue opportunity available in the U.S. related to improving digital experiences

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