2021 Digital Trends: Experience Index


2020 acted as an accelerant for digital transformation, fast forwarding initiatives that would have stayed in PoC stages. It also highlighted the importance of strong CX. This Adobe report, created by Econsultancy, highlights key digital trends while offering historic and future perspectives. 

Key topics include:

  • The new customer
  • Working together and apart
  • Reorganizing the business with digital
  • Guiding principles for 2021

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