The State Bank of India has a long heritage. It is also the country’s largest public-sector bank and is seen as a financial foundation. So, when the bank wanted to transform its customer experience in an effort called YONO, it had to align several legacy systems.

This IBM case study follows the major initiative on how the bank ran its digital transformation initiative. Download to learn about:

• Creating a mobile financial marketplace
• The role of IBM Garage in design thinking
• Designing intelligent workflows and building robust security
• The role of IBM as a strategic digital transformation ally