ROI of Customer Experience in 2021

Digital Experience

ROI of Customer Experience in 2021

By Qualtrics
October 24, 2021

We know that very good CX can improve loyalty, improve sales and revenue. It also provides a vital brand differentiator in today’s crowded online market. But the same is true in reverse: bad CX can damage customer relationships, unwind loyalty relationships, and reduce sales.

This Qualtrics XM Institute whitepaper offers a quantitative look at the role of CX. It provides concrete numbers and looks to calculate the ROI of CX in 2021.

Download to learn:

How CX impacts trust
The role of CX in advocacy
How CX can drive loyalty and better spending
Maximizing the CX ROI

Fill out the form to get our latest whitepaper

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