The COVID-19 pandemic drastically changed the consumer landscape in 2020. In-home gymnastics, dining in, and next-day delivery replaced past habits. For many, this was the first time they lived digital-first (and in some cases mobile-first) lifestyles with social interactions a privilege. Many of these habits will remain even as the world slowly recovers from the pandemic. So what does that mean for businesses?

This Qualtrics XM Institute whitepaper spoke to 18,000 worldwide to find out the key trends as economies reopen. It analyzes 17 industries across 18 countries to find out how consumers will behave in the near future.

Download to learn:

• How COVID-19 shaped the consumer landscape
• How consumer behaviors will change post-pandemic
• What matters most to consumers in 2021
• Why will consumer experience matter even more
• Understanding how consumer experience impact specific industries