New Digital EX Offers Broader Visiblity to Employees

Image credit: iStockphoto/alphaspirit

The digital employee experience is paramount to productivity and security in today's modern workplace. A study by IT software company Ivanti discovered that almost 1 in 2 employees are frustrated by technology at work, and over 1 in 4 is considering leaving their job because of it.

To optimize the employee experience, companies need visibility and insights into how their employees use various applications and devices.

Ivanti recently extended its Neurons platform to encompass the digital experience, using artificial intelligence (AI) and machine learning (ML) capabilities to give IT and security teams the visibility they need to manage devices and applications.

Ivanti Neurons for Digital Experience uses contextual insights and intelligent automation to detect and resolve issues and security vulnerabilities proactively. The platform also includes a self-service portal for employees, which provides personalized help and recommendations based on an individual's role within the company.

The goal of Ivanti Neurons is to autonomously self-heal and secure devices and provide a better experience for employees. The platform is designed to give employees the same consumer-grade experience they're used to outside of work. In addition, Ivanti Neurons uses hyper-automation to gain real-time intelligence across all assets in the workplace, including every endpoint and the IoT edge.

Ivanti breaks down the benefits of its platform into four key areas: real-time actionable insights, understanding employee sentiment, tracking and optimizing experience over time, and preventing issues before they happen.

“Now that we have entered the ‘Age of the Employee,’ organizations and IT teams need to provide an ambient and contextual digital experience for the growing hybrid workforce,” said Nayaki Nayyar, president and chief product officer at Ivanti. “Through the Ivanti Neurons platform, we enable enterprises to quantify and optimize the employee experience. Our autonomous platform provides a seamless employee experience across all devices and offers unparalleled capabilities to organizations.”

“Modern business IT success is dependent on its ability to accurately gauge employee experiences using digital technologies,” stated Steve Brasen, research director at Enterprise Management Associates. “The improvement of workforce productivity directly impacts an organization's ability to attract and retain essential talent, accelerates business agility and competitiveness, reduces operational costs, and drives organizational success and profitability. The effective measurement of Digital Employee Experiences provides essential visibility that accelerates the achievement of organizations’ goals.”

Image credit: iStockphoto/alphaspirit