Generative AI's Venture Into Knowledge Management: A Revolution or a Risk?
- By CDOTrends editors
- June 26, 2023
In the digital era, the ability to seamlessly harness, analyze, and interpret proprietary data is becoming essential for companies worldwide. Meeting this demand, enterprise insights platform, Stravito, has unveiled a new feature powered by generative AI that aims to transform the traditional search process into a more engaging, conversational experience.
Stravito's new AI-driven platform allows users to pose comprehensive questions and receive concise responses from internal data sources. Instead of simply acting as a search tool, the platform encourages a two-way interaction with data, potentially opening doors to novel insights. However, the effectiveness of this system relies heavily on the quality of the proprietary data fed into it, and Stravito's chief executive officer, Thor Olof Philogéne, asserts that generative AI is poised to revolutionize the insights industry by unlocking new value streams for global businesses.
One of the highlighted features of Stravito's platform is its ability to prompt users with related follow-up questions based on the initial query. This helps guide users toward more pertinent information and streamline their search process. But, while this function aims to save time and boost strategic decisions, its real-world efficacy will be gauged by the relevance of the suggested questions to user needs.
In data security and reliability, Stravito offers a measure of assurance. Its AI only utilizes the client's internally-owned data; the search results are accompanied by links to source documents for verification. While this promotes transparency, it simultaneously restricts the scope of information the AI can access, confining it to the client’s databases.
Stravito's platform runs on recognized enterprise cloud environments like SharePoint Online, ensuring data privacy. However, the security of proprietary information, when in dialogue with AI, could raise concerns that must be addressed.
The platform’s new generative AI functionality will be rolled out in stages to users. It's already planning more AI-based enhancements, indicating its commitment to continual platform improvement. While it aims to revolutionize the insights platform with AI-driven workflows, how these improvements will hold up against real-world business challenges is yet to be seen.
Stravito's endeavor to pioneer enterprise generative AI shows promise, but the path to transforming how businesses interact with their data is still being paved. As the company forges ahead with its AI advancements, it is evident that the success of these innovations will largely hinge on its ability to deliver accurate, actionable insights that genuinely benefit the end user.
Image credit: iStockphoto/kieferpix