Can AI Solve Future of Work Challenges?
- By CDOTrends editors
- July 24, 2023
In an era of rapid technological advancement, artificial intelligence (AI) and machine learning (ML) have become powerful catalysts for change. Workday recently demonstrated how its platform employs these technologies at its core, with a new track record of enabling over 10,000 customers worldwide to adapt and thrive in an evolving work environment.
Adopting a platform-first approach coupled with an intelligent data core, Workday's system has effectively enabled its global customer base to adapt to change, improve operational efficiencies, and enhance its employee experience. This signifies a noteworthy achievement in the worldwide push towards a more automated, efficient, and user-friendly workplace.
"This significant customer milestone represents years of building empathetic relationships with our customers and truly listening to them, then delivering the innovations they need to take on an ever-changing world," said Paul Henaghan, president of Asia Pacific and Japan, Workday. By focusing on the value of co-innovation, partnerships, and communities, this platform has aided prominent companies in Singapore, such as Air Liquide, CDL, Sime Darby, SIM, and Razer, in bringing together financials and HR into a unified, cloud-based system.
Highlighting the pivotal role of technology in workforce transformation, Yee Lin Chong, head of HR digital solutions, APAC, Air Liquide, said, "The recent advancements in AI come at an exciting time, and we believe that it will be a key enabler for further growth in the years to come. With Workday as a partner, we can harness the power of data and innovation to better understand our workforce needs and manage talent seamlessly across our 11,000-strong workforce located in 13 APAC countries."
Enabling businesses to manage their two most important assets - their people and their money, Workday houses AI and ML at its core. This provides an intelligent digital backbone, supporting businesses in navigating economic uncertainty, accelerating digital transformation efforts, and generating value swiftly and efficiently. The platform also demonstrates how ML improves faster through repeated use and with a significant user base.
The platform has redefined workforce operations by featuring a unified data core that manages enormous quantities of customer data in a clean, coherent manner. The system uses a unique tenanted model to structure data, with over 60 million users representing more than 600 billion transactions a year. This approach has enabled tailored models for customers in specific regions or industries while maintaining necessary privacy and regulatory rules.
Workday’s vision for its partner ecosystem is driven by creating a faster time to value for customers and meeting organizations’ needs through innovation, joint go-to-market strategies, and an expanded services network. Partners have a crucial role in offering the necessary skills and expertise that customers need to navigate the changing world of work, thus accelerating the platform's ability to co-innovate, co-sell, and streamline the partner experience to serve the most pressing customer needs.
As AI and ML become increasingly integrated into our workspaces, these technological developments are setting a precedent for the next phase of global business operations, empowering companies to meet the challenges and seize the opportunities of the future of work.
Image credit: iStockphoto/ismagilov