Seaco Drops Anchor in the Digital Age With Automation Overhaul

Seaco, one of the world’s largest shipping container lessors, is sailing into the digital age with a bold tact. The company is partnering with Workato, an enterprise automation platform, to streamline operations, boost customer satisfaction, and make some waves in an industry not exactly known for its technological agility.

This isn’t just about automating a few emails or speeding up invoice processing. Seaco is diving headfirst into a full-scale digital transformation, aiming to reimagine how it interacts with its 750+ global customers and improve the employee experience. Think AI-powered customer segmentation, intelligent workflows for managing contracts, and a single source of truth for critical data.

“Seaco’s partnership with Workato is game-changing because it’ll allow us to unlock the kind of agility and responsiveness that you’ve never seen before,” says Damian Leach, Seaco’s chief information officer. He’s not just talking about incremental improvements; he’s hinting at a complete overhaul of mission-critical processes, allowing Seaco to adapt quickly in a notoriously volatile market.

But what does this mean for the average worker at Seaco? Instead of drowning in a sea of manual tasks and spreadsheets, employees will be empowered to focus on higher-value activities like strategic planning, customer relationship building, and problem-solving. Workato’s platform promises to eliminate tedious manual processes, freeing up valuable time and brainpower.

And the benefits don’t stop there. By streamlining workflows and establishing clear standards, Seaco aims to improve accuracy and reduce errors, leading to better decision-making across the board. Imagine a world where pricing decisions are based on real-time data, credit approvals are automated, and customer interactions are personalized and efficient.

The deployment is also a potential game-changer for the shipping container leasing industry. Seaco expects to save over 3.5 man-days on every transaction and over 1700 man-hours over three years. That’s a significant boost in productivity, allowing the company to do more with less and stay ahead of the competition. Other players in the industry will need to adapt or risk being left behind.

By automating routine tasks, Seaco creates an environment where employees can thrive. They’ll have more time to focus on creative problem-solving, innovation, and building stronger customer relationships.

“Seaco’s vision of unifying integration, automation and AI on one platform aligns strategically with Workato’s core strengths and capabilities,” says June Lee, senior vice president and general manager for Asia Pacific at Workato. “We’re excited to build an agile and responsive enterprise orchestration roadmap for Seaco as they scale transformation at speed throughout their enterprise.”

Bottom line

Seaco’s embrace of automation signifies a significant shift in how businesses can leverage technology to enhance workforce efficiency. Streamlining operations, automating tasks, and empowering employees are poised to improve productivity, reduce costs and enhance customer satisfaction.

The company’s strategic move with Workato also sets a precedent for other companies looking to optimize their workforce in the face of increasing digital demands. The message is clear: automate or be marooned.

Image credit: iStockphoto/Suphanat Khumsap