Salesforce and Workday Forge AI Alliance to Rethink Employee Experience

Salesforce and Workday have inked a strategic partnership to reimagine the employee experience through AI. This collaboration aims to deliver a personalized, AI-powered assistant that will streamline tasks, offer tailored support, and unlock data-driven insights to empower employees across various functions.

By combining Salesforce’s Agentforce Platform and Einstein AI with Workday’s platform and AI capabilities, the partnership will enable organizations to create and manage AI agents for various employee service use cases. Leveraging both Salesforce CRM data and Workday’s financial and HR data, these AI agents will possess a shared, trusted data foundation to communicate with employees in natural language, offering human-like comprehension.

“Together, we’ll help businesses create amazing experiences powered by generative and autonomous AI, so every employee can get answers, learn new skills, solve problems, and take action quickly and efficiently,” said Marc Benioff, chair and chief executive officer of Salesforce.

This strategic partnership will bring together two of the most widely used cloud platforms in the business world, transforming work and creating new employee experiences fueled by generative AI. The collaboration will deliver a unified data foundation connecting Workday’s financial and HR data with Salesforce CRM data, eliminating the need for data duplication and custom integrations. Additionally, Workday will be natively integrated within Slack, offering deeper automation and seamless collaboration capabilities.

The benefits for employees are immense. Through natural language conversations, employees can receive instant support from their AI employee service agent across Salesforce, Slack, or Workday. The agent will provide contextual assistance by understanding requests, retrieving relevant information, and automating resolutions.

“As a leading global commercial real estate services firm, we are extremely focused on ensuring our employees are supported and engaged, which has a direct impact on client service,” said Salumeh Companieh, chief digital and information officer at Cushman & Wakefield. “The ability to streamline workflows across two of our most used platforms — Workday and Salesforce — and deliver more personalized AI-powered employee experiences will be a game changer for us.”

Employers will also reap significant rewards. By fusing HR, financial, and operational data into advanced AI models, Salesforce and Workday extend workforce capability beyond individual productivity. This partnership will empower organizations with precision workforce planning, continuous financial planning, and intelligent sales enablement, among other benefits.

“The integration of business processes and data is one of the top concerns among C-level execs in an age of AI,” said R “Ray” Wang, chief executive officer of Constellation Research, Inc. “The shared data foundation between Workday and Salesforce will enable these partners to deliver AI capabilities that could completely transform the employee experience to be more personalized, efficient, and impactful — translating to increased business performance across the board.”

Image credit: iStockphoto/JLco - Julia Amaral